Refund and Cancellation Policy on online giving
Unfortunately, because Converge Pay processes the transactions to our accounts on a frequent basis, we cannot cancel a check or credit card transaction once it has been processed. We however, can issue a refund if possible (see below)
Refunds of Donations and Giving
The request must be made in writing to the Finance Committee of CBCOC. The Finance Committee has 30 days to review, approve, and process a refund. A check will be issued and mailed to the address on file. However, no refund check will be issued within 14 days of initial transaction.